Our most recent customer satisfaction survey carried out during April-July 2005 had 406 responses and it told us the following:
Overall, how satisfied were you with the quality of service you received?
| Excellent |
259 |
60% |
| Good |
123 |
28% |
| Satisfactory |
23 |
5% |
| Poor |
0 |
0% |
|
Very poor |
0 |
0% |
Customer Comments
Over 73% of our customers knew that we operated an appointment system, and those customers who made an appointment, over 93% waited less than 10 minutes to be seen within their allotted appointment time.
Births
"It was very good because I gave my baby's middle names the wrong way around and she corrected them, no problem and did another print out".
"The lady I spoke to was brilliant.; She speedily assisted with my copy birth certificate and I got it quickly. Thank you".
"We were dealt with quickly and efficiently and the registrar was very friendly and pleasant".
"The services provided to me during my visit was good and I would encourage them to keep up their good works".
"I found staff absolutely wonderful. So helpful".
"5* excellent service thank you".
"I only had to wait 4 days to register my baby because it was a Friday when I phoned up so I was very pleased with how quick I could register."
Marriages
"I came to book a registrar for a wedding next year. It was quick and easy".
"We were pleased to be given examples of readings there and then. We were also shown alternative words for us to read out at the service. We left very happy!".
"Very good service, excellent".
"The Superintendent Registrar is ideally suited for the job. Very professional put us at ease".
"Everything was explained fully, felt at ease once in the room not hurried. Good service all round".
"Both my partner and I were very impressed with the people who showed us around and also with the actual registration room itself".
"We even had to re-register our marriage as we had to change venue - and the people at Daventry and Aylesbury Vale could not have been more helpful."
"My partner and I were very impressed with the manner in which the superintendent registrar dealt with us. Also we were able to view the marriage room, a wonderful setting for our special day."
"The registrar at Towcester was absolutely first class and helped myself and my fiancee through the whole process with ease."
Deaths
"As I had to travel back to Corby from my home in Cornwall, despite the distance, I was able to make arrangements by phone and was able to make my appointment with ease. The service was excellent and sensitive. Many thanks to your staff who helped to make this difficult event much easier for me".
"Our visit to register our late fathers' death was made easier at that difficult time by the help we were given by the registrar".
"As this visit to the registrar was to record my wife's death, the process appears both efficient and with some sympathy".
"Excellent! Keep up the good work!".
"The registrar was exceedingly good. Careful, professional, kind, just excellent".
"Sympathetic, professional service."
"At a difficult time, the Registrar made things quick, easy and as painless as possible. Thank you very much."
Civil Partnerships
"We found the registrar to be very friendly and professional. Our civil ceremony was perfect and she did a wonderful service for us."
"The Registrar made our day fantastic - undertaking the first civil partnership ceremony in the region can not be easy and yet she explained everything very clearly and made great efforts to put us a ease. She treated us and the occasion with dignity and respect."
General Comments
"Helpful and informative staff, patient and willing to advise on any issue raised."
"The service I received was excellent and thorough and undertaken in a courteous and professional manner."
"I left feeling calmed and relaxed and that the service was very efficient."
"Brilliant, as it was something I had anticipated would be difficult and it was so very easy and lots of help was given."
"The offices have been very helpful I live overseas: it has been difficult sorting things out. No problems the service was very good."
"Under the circumstances the registrar could not have been any better. What an excellent lady. I wish everyone could be as good."
"Given superb support and advice made to feel welcome and special. Felt that the team bent over backwards for us."
"We received the kind of service from both registrars that one dreams of - friendly, helpful, obliging, and efficient. Our sincere and heartfelt congratulations to them both."
"Excellent service all-round."