Plans, reports and user surveys

For user surveys please use links on the right hand side of this page.

Please find below the Service Plan and year end information for the Libraries and Information Service. 

Service Plan

•  NLIS Service Plan 2008/09 (pdf format 511kb) 

2007/8  Year End Reports

•  NLIS Review of the Year 2007/08 (pdf format 824kb)
•  Public Library Service Standards: how did we do at March 2008? (pdf format 97kb)
•  Public Library Service Standards: areas for improvement (pdf format 75kb)
•  Summary of compliments and complaints received April 2007-September 2007 (pdf format 94kb)
•  Summary of compliments and complaints received October 2007- March 2008 (pdf format 92kb)

If you would further information about performance please contact us using the contact details on the right hand side of this page.