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Libraries, Leisure and Culture
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Q: Can I take books and other items I've borrowed back to another library?
A: Yes, you can take them back to any Northamptonshire public library.
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Q: How do I join the library service?
A: It's very easy. Simply fill in either the Full Member or Virtual Member application form using the Joining Your library page. In addition for full library membership you can also just call in at your nearest library and your details will be entered on to our system and you will be given your ticket immediately. Your membership lasts for 3 years. You don't need identification.
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Q: How do I renew my library membership?
A: Staff will ask the customer to confirm their personal details and update their information if required. No proof of these details will be needed.
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Q: What can I borrow from the library and for how long?
A: Adults can borrow up to 20 items and children up to 10 items. Books are lent for 3 weeks; videos, CDs, DVDs and CD-Roms for 1 week.
Enquiry Services Team Enquire Direct Northamptonshire Central Library Abington Street Northampton Northamptonshire NN1 2BA Tel: 01604 462049 Fax: 01604 462055 email: enquiredirect@northamptonshire.gov.uk
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Q: What happens if I can't return my books on time?
A: You can renew items on or before the date they are online using the Library Catalogue and your membership number. Or by phone, letter or coming to the library – we'll need your library membership number. Otherwise you will be charged a late return charge.
Enquiry Services Team Enquire Direct Northamptonshire Central Library Abington Street Northampton Northamptonshire NN1 2BA Tel: 01604 462049 Fax: 01604 462055 email: enquiredirect@northamptonshire.gov.uk
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Q: What happens if I lose my library card?
A: We need to know as soon as possible, to prevent someone else using it. We will give you a new one for a small charge.
Enquiry Services Team Enquire Direct Northamptonshire Central Library Abington Street Northampton Northamptonshire NN1 2BA Tel: 01604 462049 Fax: 01604 462055 email: enquiredirect@northamptonshire.gov.uk
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Q: What happens if I lose or damage something I've borrowed?
A: Let us know as soon as possible. We will ask you to pay a replacement charge if it is lost or badly damaged.
Enquiry Services Team Enquire Direct Northamptonshire Central Library Abington Street Northampton Northamptonshire NN1 2BA Tel: 01604 462049 Fax: 01604 462055 email: enquiredirect@northamptonshire.gov.uk
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Q: What if I can't find what I want in the library?
A:
Staff will help. Or try the Library Catalogue which lists all the items that are available in all Northamptonshire public libraries. Library members can also reserve an item for a small charge either in the library or online using the Library Catalogue.
Enquiry Services Team Enquire Direct Northamptonshire Central Library Abington Street Northampton Northamptonshire NN1 2BA Tel: 01604 462049 Fax: 01604 462055 email: enquiredirect@northamptonshire.gov.uk
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Q: What if I'm not able to get to a library?
A: We have a Mobile Library Service and the Library to You service for people who can't use our other libraries. Or virtual library membership might be right for you.
Enquiry Services Team Enquire Direct Northamptonshire Central Library Abington Street Northampton Northamptonshire NN1 2BA Tel: 01604 462049 Fax: 01604 462055 email: enquiredirect@northamptonshire.gov.uk
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Q: What’s the difference between a Full library member and a Virtual Library member?
A: A Full library member gets a personal library ticket, which means they can borrow books and other items from Northamptonshire public libraries as well as using our online information resources. A Virtual library member gets a membership number which means they can use our excellent online resources which are only available to Northamptonshire Libraries and Information Service members. Virtual library members cannot borrow books and other items.
Enquiry Services Team Enquire Direct Northamptonshire Central Library Abington Street Northampton Northamptonshire NN1 2BA Tel: 01604 462049 Fax: 01604 462055 email: enquiredirect@northamptonshire.gov.uk
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Q: When I join the library what happens to my personal details in terms of Data Protection?
A: Your details will be held on a computer file under the terms of the Data Protection Act. They may be disclosed to anyone acting on your behalf. You will be asked for your consent when you join and if you do not want information disclosed, this will be recorded on the system. If someone is joining other members of their family who are housebound, they will be asked for the consent. Signed letters of consent from guarantors will be kept for 6 months and then shredded.
Enquiry Services Team Enquire Direct Northamptonshire Central Library Abington Street Northampton Northamptonshire NN1 2BA Tel: 01604 462049 Fax: 01604 462055 email: enquiredirect@northamptonshire.gov.uk
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