If you have been a victim of fire then you already know how traumatic and devastating it can be. Having the right assistance and advice there when you need it will help you through this difficult time.
The advice given here has been broken down into logical sections for easy reference, but should you need any more assistance then please contact us.
Always remember that prevention is better than cure and should you require any advice whatsoever, do not hesitate to contact your local Fire Prevention Officer who will be pleased to advise how to prevent fire re-occurring in your home.
If at any time after a fire you feel unwell or suffer the after effects of smoke inhalation, contact your Doctor or Hospital Accident and Emergency department.
The Red Cross
What is Fire Victim Support?
The Fire Victim Support Service is designed to meet the needs of people who have suffered damaged to their home following a fire, flood or similar incident.
This free service is delivered by specially trained British Red Cross volunteers, who work in co-operation with ourselves. They use an adapted vehicle to assist them in providing practical and emotional support to the victims of the incident. They will arrive at the scene within 90 minutes of being called by the Fire and Rescue Service.
What type of service is available?
- Immediate temporary shelter in the Fire Victim Support Vehicle
- Assistance in seeking temporary accommodation
- Emotional support
- Sign-posting to other organisations
- Support with the care of children and pets
- Use of shower and toilet facilities
- Provision of toiletries
- Clothing
- Light refreshments
- Use of a telephone
- Use of a camera to assist with insurance claims
- First aid
The Fire Victim Support Service relies upon the generosity of the local community. If you would like to support the service by making a donation or becoming a volunteer, or want more information, please contact your local British Red Cross Branch.