If you have a complaint about a bus service or the way that you have been treated by a bus company, then complain to the company in the first instance (preferably in writing), including details of date, time, location and vehicle registration number if possible.
Visit the Bus and Coach Operators page for contact details..
If your complaint remains unresolved, or you are concerned about the safety or an operator's vehicle, or you have suggestions or criticisms which you may help to improve the operation of services in your area, then please write with full details to the contact details on the right.
Alternatively, the Bus Appeals Body (BAB) will pursue your complaint if it concerns staff behaviour, reliability or information. Visit their website for contact details, see Related Links below.