We want to hear your comments, compliments or complaints. They help us to make sure that our services are meeting your needs.
Alternatively you may wish to let us know about how you think things could be improved.
To make a comment or compliment
- you can contact the service directly
- complete our online comment form
- download the leaflet below and send it to the Customer Relations Team (address on the right). It's FREEPOST so you don't need a stamp.
To make a complaint
- Tell someone of your concerns, talk to the person in charge of the service
- download and complete the leaflet above
- complete our online comment form
Need help making your complaint?
Please ask any member of staff for advice, or contact the Quality and Customer Relations Manager using the contact details on the right. We can also put you in touch with an interpreter or an advocate (someone who can speak on your behalf).
What will happen next?
- We will acknowledge receipt of your complaint in Customer Services within 5 working days.
- We will pass on your complaint to the most appropriate manager and they will contact you in writing to acknowledge receipt of your concerns.
- They have 20 days to complete their investigation and to write to you with their findings.
Domiciliary or residential care
In addition, if your complaint is in relation to domiciliary or residential care, you can also contact the Commission for Social Care Inspection. Their address is:
Northamptonshire Area Office
Commission for Social Care Inspection,
Newland House
Campbell Square
Northampton
NN1 3EB
Tel: 01604 887620
Fax: 01604 887652
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