Services may be provided directly by Northamptonshire Children and Young People's Service or by other agencies such as health, education, voluntary organisations and the private sector. Some services may also be provided on a partnership basis.
- You can receive a Direct Payment to buy services from an independent organisation, or employ a carer instead of having the services arranged for you. A Direct Payment can only be made following an assessment of need.
- Whilst local authorities do have the power to charge for services they provide to disabled children under the Children Act 1989, Northamptonshire County Council does not do so at the present time, and is unlikely to do so for the foreseeable future.
- There is an appeals process available to you, if you do not agree that the level of service available to your child is appropriate to meet their needs.
- There is also a formal complaints procedure, which is used when people are unhappy about the conduct of staff or the overall policies of the council. See related pages below.
Related pages: