Have your say
Whether it’s a compliment, suggestion, comment or complaint - we want to know about it
We want to use your views and suggestions and learn from your experiences as our customer, so we can improve and develop our services.
Please tell us if you are happy with the service you have received; or if not, why not? We want to know what you think.
To give your feedback you can:
What happens next?
If you are contacting us with a complaint we will try to sort things out for you within 2 working days.
If we are unable to do this we will:
- Acknowledge your complaint within 3 working days of receiving it.
- Tell you who will be dealing with your complaint and how long it may take us to look into the situation.
- Keep you informed of how things are going and if things are likely to take longer than we agreed we will discuss this with you.
- Give you an opportunity to talk it through after we have responded if you are still not happy, and we will agree the best way forward.
If you are still unhappy
If you are still unhappy and there is nothing further we feel able to do for you, you can contact the Local Government Ombudsman.
Visit their website at www.lgo.org.uk for contact details.
More information