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Page last updated 21 May 2010
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Leaflets
In dispute leaflets
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Problems with goods leaflets
Problems with motor vehicles leaflets
Problems with services leaflets
In dispute leaflets
I can't contact the trader - what can I do?
Insolvency
Is the trader right?
Trade associations and regulatory bodies - listing
Writing an effective letter of complaint
Getting evidence to prove your claim
Thinking of suing in a county court
Other problems
Credit terminology - what does it mean?
Your rights when buying on credit
Look before you rent
My flight has been cancelled - what are my rights?
Timeshares and holiday clubs
Holidays
Package holidays and the disabled traveller
Problems with purchases overseas - who to complain to and who can help
Consumer safety in rented accommodation for tenants
Homeworking schemes
Hiring goods
Guarantees or warranties
Conned by competitions?
Shopping at home - your guide to the Distance Selling Regulations
Environmental claims
A guide to choosing and using storecards
Agents and agencies
Remortgaging - what you need to know
Gas and electricity competition - information for consumers
Problems with goods leaflets
Sales of mobility aids and products - top tips
Refund, repair or replacement - what am I entitled to?
Buying goods - your rights
Your rights when buying on credit
Is the trader right?
Buying a motorcycle
Mock auctions / one day sales
Your rights to cancel when buying at home
Solid fuel and wood fuel - you pay for it, do you get it?
Hiring goods
Oil and gas - you pay for it, do you get it?
Guarantees or warranties
Shopping at home - your guide to the Distance Selling Regulations
The price is right!
Shopping on the Internet - top ten tips
Buying a pram or pushchair - what you should know
Problems with motor vehicles leaflets
Used cars - pre-purchase considerations
Buying a motorcycle
Vehicle repairs and servicing - your rights
Used cars - consumer rights
Mini-motos, quad bikes and off-road vehicles - a guide for consumers
Problems with services leaflets
Your rights when buying on credit
Is the trader right?
Dry cleaning
Your rights to cancel when buying at home
Buying services - your rights
Guarantees or warranties
Shopping at home - your guide to the Distance Selling Regulations
Shopping on the Internet - top ten tips
Buying communication and media packages from retailers
Gas and electricity competition - information for consumers
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