• In dispute leaflets
• Other problems
• Problems with goods leaflets
• Problems with motor vehicles leaflets
• Problems with services leaflets

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In dispute leaflets

• I can't contact the trader - what can I do?
• Insolvency
• Is the trader right?
• Trade associations and regulatory bodies - listing
• Writing an effective letter of complaint
• Getting evidence to prove your claim
• Thinking of suing in a county court

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Other problems

• Credit terminology - what does it mean?
• Your rights when buying on credit
• Look before you rent
• My flight has been cancelled - what are my rights?
• Timeshares and holiday clubs
• Holidays
• Package holidays and the disabled traveller
• Problems with purchases overseas - who to complain to and who can help
• Consumer safety in rented accommodation for tenants
• Homeworking schemes
• Hiring goods
• Guarantees or warranties
• Conned by competitions?
• Shopping at home - your guide to the Distance Selling Regulations
• Environmental claims
• A guide to choosing and using storecards
• Agents and agencies
• Remortgaging - what you need to know
• Gas and electricity competition - information for consumers

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Problems with goods leaflets

• Sales of mobility aids and products - top tips
• Refund, repair or replacement - what am I entitled to?
• Buying goods - your rights
• Your rights when buying on credit
• Is the trader right?
• Buying a motorcycle
• Mock auctions / one day sales
• Your rights to cancel when buying at home
• Solid fuel and wood fuel - you pay for it, do you get it?
• Hiring goods
• Oil and gas - you pay for it, do you get it?
• Guarantees or warranties
• Shopping at home - your guide to the Distance Selling Regulations
• The price is right!
• Shopping on the Internet - top ten tips
• Buying a pram or pushchair - what you should know

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Problems with motor vehicles leaflets

• Used cars - pre-purchase considerations
• Buying a motorcycle
• Vehicle repairs and servicing - your rights
• Used cars - consumer rights
• Mini-motos, quad bikes and off-road vehicles - a guide for consumers

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Problems with services leaflets

• Your rights when buying on credit
• Is the trader right?
• Dry cleaning
• Your rights to cancel when buying at home
• Buying services - your rights
• Guarantees or warranties
• Shopping at home - your guide to the Distance Selling Regulations
• Shopping on the Internet - top ten tips
• Buying communication and media packages from retailers
• Gas and electricity competition - information for consumers