We are working hard to continually improve our services, based on feedback from our customers. To find out what our customers think, we undertook surveys in November 2010 and June 2011. The results of these surveys can be found below.
We are always keen to have feedback from our customers on how we do things and how we can improve. So please contact us and let us know.
Customer's compliments and complaints
| Compliments about our services |
7 |
5 |
| Complaints about our services |
0 |
0 |
How quickly we respond to you when you contact us
We have also been looking at how promptly and appropriately we respond to our customers when they contact us by telephone, and by letter or email.
We always aim to provide an excellent level of customer care, and this is reflected in the results.
Statistics about our service's performance
| Visits to the archive |
610 |
408 |
| Original documents viewed |
1139 |
834 |
| Enquiries by letter or email |
254 |
180 |
| Percentage of enquiries replied to within 3 working days |
95% |
98% |
| Visitors to web pages and Facebook |
3027 |
2195 |
| Education and Outreach |
139 |
70 |
| Number of requests for the copy certificate 24 hour priority service |
77 |
52 |
| Number of the priority copy certificate requests completed within 24 hours |
77 |
51 |
| Percentage of 24 hour priority service completed on time |
100% |
98% |
| Number of requests for copy certificates within the standard 7 day period |
574 |
334 |
| Number of copy certificates completed within 7 days |
573 |
334 |
| Percentage of requests for the 7 day service completed on time |
99.8% |
100% |
The future
We are always looking to improve our services, and we have set targets for our next surveys. We will also continue to ensure that we meet the County Council's Customer Service Standards.
If you would like any further information, please contact us.