Services may be provided directly by us or by other agencies such as health, education, voluntary organisations and the private sector. Some services may also be provided on a partnership basis.
Eligibility Criteria
Direct payments
- You can receive a Direct Payment to buy services from an independent organisation, or employ a carer instead of having the services arranged for you.
- A Direct Payment can only be made following an assessment of need.
Appeals process
- There is an appeals process available to you, if you do not agree that the level of service available to your child is appropriate to meet their needs.
Formal complaints procedure
- There is also a formal complaints procedure, which is used when people are unhappy about the conduct of staff or the overall policies of the council (see Related Pages).