Page last updated 19 September 2009
 

Spam E-Mail

Email providers like AOL, Yahoo!, Hotmail, and others are constantly changing their methods to classify email. Some email providers filter messages based on content, subject line, or the "From" address and may put our email into the your bulk mail (spam) folder.

We recommend that you add northamptonshire.gov.uk to your 'Approved Sender' list, within your email reader.

Hotmail Users:

If you do not receive the confirmation message within a few minutes of signing up, please check your Junk E-mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Junk, which will allow future messages to get through.

We strongly recommend that you do the following to avoid accidentally filtering our future messages:

  1. Click Mail, then Options (next to the Help link)
  2. Click Junk E-Mail Protection
  3. Click Safe List
  4. Enter this domain: northamptonshire.gov.uk
  5. Click Add

Yahoo Users:

If you do not receive the confirmation message within a few minutes of signing up, please check your Bulk Mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through.

Gmail Users:

If you do not receive the confirmation message within a few minutes of signing up, please check your Spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through.

Outlook 2003/2007 Users:

    1. Select Actions from the top menu bar, then select Junk E-mail followed by Junk E-mail Options. 2. Select Safe Senders, then Add. 3. Type northamptonshire.gov.uk and click OK. 4. Type sender's 'from' address and click OK. 5. Click OK.

AOL Users:

If you do not receive the confirmation message within a few minutes of signing up, please check your spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click This is Not Spam, which will allow future messages to get through.

We strongly recommend that you do the following to avoid accidentally filtering our future messages:

  1. Click Mail in the toolbar at the top of your AOL window
  2. Select Block Unwanted Mail
  3. Click Custom Sender List
  4. Select Allow only the senders and domains listed below
  5. Enter northamptonshire.gov.uk
  6. Click Save

Everyone else:

If you do not receive the confirmation message within a few minutes of signing up, please check your Spam or Bulk E-Mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and mark it Not Spam, which should allow future messages to get through.

Still haven't received your email:

If after a day or two you still haven't received your email please raise a support call with the Web Team. You can do this by using the online account support form.

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