Accessibility statement

We aim to make this website accessible to all. We try to ensure all pages conform to WCAG 2.1 Level AA in line with the EU Accessibility Directive. Our accessibility statement below sets out this commitment and what we are doing to improve.

This website is run by Northamptonshire County Council’s Web and Digital Team. There should be no barriers for anyone who wants to use this website.

For example, you should be able to:

  • change colours, contrast levels and fonts
  • zoom in without the text spilling off the screen
  • navigate most of the website using just a keyboard (including skip to content)
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader
  • easily understand any content

Accessibility features

AbilityNet provides guidance about how to:

Feedback and contact information

If you need information on this website in a different format, please contact us by:

We'll consider your request and get back to you in 3 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we're not meeting accessibility requirements, please email or call 0300 126 3000 and ask to speak to someone in the Web and Digital Team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Northamptonshire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This statement applies to the website.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1. AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations


Our cookie compliance software contains markup errors that may cause screen reader software to miss content. This doesn't meet WCAG success criteria 4.1.1 and 4.1.2. We are working with our supplier to fix this issue.


We are aware of an issue with accordion functionality which doesn't meet WCAG success criterion 4.1.2. We are working with our supplier to fix this issue.


We are aware of the following issues with our forms platform:

  • Heading structure - some forms follow an illogical heading structure. This doesn't meet WCAG success criteria 1.3.1 and 2.4.6.
  • Unlabelled form fields - some form fields are not labelled correctly. This doesn't meet WCAG success criteria 1.1.1, 1.3.1, 3.3.2 and 4.1.2.
  • Form error handling - errors are not reported via screen reader software. This doesn't meet WCAG success criteria 3.3.1, 3.3.3 and 4.1.3.
  • Untitled frames - some frames are not titled. This doesn't meet WCAG success criteria 1.3.1 and 2.4.1.

We have raised these issues with our forms supplier and will continue to work with them to fix. Our supplier Granicus have provided an accessibility statement for our online forms.

Issues with interactive tools and transactions

We are aware that some internal applications and externally hosted systems do not comply with accessibility and usability standards. Some are old software that we cannot easily change.

We are working with third-party suppliers to ensure sites not under our direct control provide details of each site's accessibility. Examples include Flood Toolkit and Consultations.

Some parts of the main NCC website link to or use content provided by other websites and these are not always as accessible as our site. Examples of these are:

  • YouTube videos
  • Embedded tweets and Facebook posts
  • Google maps
  • share button from Add This

Disproportionate burden

We've assessed that it would be a disproportionate burden to fix all inaccessible documents published since September 2018, due to the low level of usage for the majority of documents.

We have identified the top 10% most-viewed documents of those in scope of the regulations, and have focused our attention on making these accessible where possible.

Read our full disproportionate burden assessment.

Content that's not within scope of the accessibility regulations


Many of our older PDFs and other documents don't meet accessibility standards. For example, they may not be structured so they're accessible for someone using screen reader software. This doesn't meet WCAG success criterion 4.1.2.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new documents published from September 2020 onwards will meet accessibility standards.


Online maps and mapping software are exempt from the accessibility regulations. From September 2020, we are providing alternatives for any essential information held in mapping systems.

Video and audio

Some prerecorded videos published before September 2020 do not include captions. This doesn’t meet WCAG 2.1 success criterion 1.2.2. We may not add captions to these videos because prerecorded video published before 23 September 2020 is exempt from meeting the accessibility regulations.

Some prerecorded videos published before September 2020 may require, but don't include, audio description. This doesn’t meet WCAG 2.1 success criterion 1.2.5. We may not add audio description to these videos because prerecorded video published before 23 September 2020 is exempt from meeting the accessibility regulations.

Any prerecorded video or audio content we publish from September 2020 onwards will meet accessibility standards.

What we’re doing to improve accessibility

We continuously improve our website’s accessibility based on user testing and automated tests. We hold weekly accessibility meetings to measure our progress.

We also run mandatory accessibility training courses for our web content authors, promote the importance of accessibility using our internal communication channels and provide guidance for staff on our intranet.

We are speaking to our third-party suppliers about improving the accessibility of their products.

In April 2021, Northamptonshire’s existing county, borough and district councils will be replaced by two councils – one for the west of the county and one for the north. We will balance our efforts between making our existing website more accessible wherever possible and helping to ensure any new unitary website under our control is accessible to all.

Preparation of this accessibility statement

This website was last tested externally on 2 July 2020 by Shaw Trust Accessibility Services. A sample of our websites have been audited for accessibility and we are working to fix the issues raised by their report.

The sample included:

  • Ten pages on the main Northamptonshire County Council website
  • Five pages on the Northamptonshire Parks website
  • Five third-party site pages including Registrations, Adult Learning and Fix My Street
  • A test form on our forms platform

We decided on this sample so we could, within our budget, include:

  • Some of our most popular pages
  • A variety of page templates
  • Pages that use a variety of content elements
  • Sites not under our control
  • Transactional processes

Regular testing

We have carried out user testing with visually-impaired people on a number of our most important tasks. If you would like to take part in future user testing, please email

We carry out regular manual tests using free tools including WAVE and Axe.

We also monitor automated tests of our website using Siteimprove and check for issues using the monthly Silktide report.

We work continuously with our developers to resolve issues and improve the accessibility of our websites.

This statement was prepared on 20 September 2019 and last updated on 5 August 2022.