Disproportionate burden assessment

​Having carried out a detailed check of the northamptonshire.gov.uk website, we've assessed that it would be a disproportionate burden within the meaning of the No. 2 Regulations to fix all documents published on the northamptonshire.gov.uk website since 23 September 2018.

The majority of these documents have not been viewed this year. These documents mainly relate to areas of the northamptonshire.gov.uk website such as Planning and Schools Finance. We don't believe we can justify the time, effort and resource required to fix all documents in scope of the regulations.

We are focused on fixing the top 10% most-viewed documents on the northamptonshire.gov.uk website, and ensuring that new documents are accessible where they are required for essential services or used by people with disabilities.

These top 10% most-viewed documents relate mainly to the most popular areas of the northamptonshire.gov.uk website including:

  • Bus information
  • Early Years
  • Highways projects
  • Job adverts
  • Schools information

Document usage

As of 3 September 2020 there were 2,106 documents on the northamptonshire.gov.uk website published since 23 September 2018 (within scope of the No. 2 Regulations).

Of these:

  • Only 8% have been viewed at least 10 times per month this year
  • 55% haven’t been viewed at all so far in 2020

We have identified the top 10% most-viewed of those in scope of the regulations, and have focused our attention on making these accessible where possible.

We have also rolled out document accessibility training across the council, promoted this requirement through internal communication channels and added guidance on making documents accessible to our staff intranet.

Assessment of costs and benefits

We believe that the benefit to our website visitors of assigning staff to fix all documents in scope of the regulations on the northamptonshire.gov.uk website would not be justified, given how infrequently the majority of these documents are accessed, and would impose a disproportionate burden on Northamptonshire County Council.

In reaching this decision, we have considered the following:

Our organisation’s size and resources

Northamptonshire County Council is a local authority managing increasing front-line service demands (e.g. for adult social care) but reducing annual budgets.

From April 2021, the county council along with the seven borough and district councils in Northamptonshire will be replaced by two new unitary authorities (North Northamptonshire Council and West Northamptonshire Council).

Our staff are working on the existing northamptonshire.gov.uk website and preparing work on the new unitary websites.

The estimated costs and benefits for our organisation and the estimated benefits for customers given the low level of usage for most documents

To make all documents in scope of the regulations accessible would take up a huge amount of resource. We believe this resource would be better allocated to concentrating on making new content and documents accessible, as well as ensuring all content and documents created for the new unitary websites are accessible.

The vast majority of this work would have little to no benefit to our customers due to the low usage of the majority of documents.

How much website visitors would benefit from making things accessible

We recognise our customers will benefit from us making our websites and online documents accessible.

We believe that customers will benefit most from us focusing our available resources on fixing the most-viewed documents on northamptonshire.gov.uk, and ensuring that new documents are accessible where they are required for essential services or used by people with disabilities.

We will also be concentrating on ensuring the new unitary council websites are accessible.

How to contact us

If you have problems accessing one of our documents, please let us know by emailing webteam@northamptonshire.gov.uk or calling 0300 126 1000 and asking to speak to the Web and Digital Team.

About this assessment

This assessment was published on 9 September 2020 following consultation with LGSS Legal and will be reviewed on a regular basis.