Local Test and Trace Service

Contact Tracing plays a vital role in reducing the forward transmission of COVID-19. Many people across the UK have already taken part in contact tracing, helping to protect their families, their community and the NHS.

If you have had a positive test result for COVID-19, you are legally required to self-isolate and failure to do so may result in a fixed penalty notice.

The Contact Tracing process

Initially, you will receive a text or email notification of your positive result and will be invited to self-complete contact tracing online.

After that, the national NHS Test and Trace team will attempt to contact you if you have tested positive for coronavirus (COVID-19) to give advice and obtain details of anyone you’ve been in contact with.

If NHS Test and Trace have been unable to contact you within 24 hours, your details will then be passed to our Local Team where we will make further attempts to contact you to complete the Contact Tracing questionnaire.

It is essential that the information you provide is accurate as it will play a vital role in helping to protect your family, friends and the wider community by preventing the forward transmission of COVID-19.

You will also not be eligible for the Test and Trace Support Payment unless you have completed Contact Tracing.

What will I be asked?

You will be asked:

  • • your name, date of birth and postcode
    • if you live with other people
    • any places you've been recently, such as a workplace or school
    • names and contact details of any people you were in close contact with in the 48 hours before your symptoms started (if you know these details)
    • If you have been vaccinated
    • If you have stayed anywhere overnight
    • Any support you may require
    • Whether you have travelled outside the UK
    • If you have been in contact with anyone who has tested positive
    • Where you may have got COVID-19 from

The answers you give will be held in complete confidence and in line with the Data Protection Act 2018 which is the UK's implementation of the General Data Protection Regulation (GDPR).

The Test and Trace service will not ask:

  • for bank details or payments
  • for details of any other accounts, such as social media
  • you to set up a password or PIN number over the phone
  • you to call a premium rate number, such as those starting 09 or 087

How will I be contacted?

We may get in touch with you through one or more of the following communication methods:

  • SMS
  • Email
  • Phone call (calls will come from 01604 361000)
  • Hand-delivered letter from an Environmental Health Officer

Once you have completed the contact tracing questionnaire with us, we will no longer attempt to contact you.

During our interaction we will also confirm if you require any additional support.

If you have any queries related to Test and Trace you can:

If you live in the West Northamptonshire area you can still contact Local Test and Trace using the above details.

How will my information be used?

All the information you provide to us is confidential and will play a vital role in reducing onward transmissions of COVID-19.

Additionally, anyone you've been in close contact with during your infectious period will be told to self-isolate for 10 days but they will not be told your identity.