Request help and support - Coronavirus

If you have been asked to self-isolate, you can request support from us.

Request practical support

Who can request help?

  • Anyone who is self-isolating
  • Anyone who is clinically extremely vulnerable to coronavirus
  • Anyone affected by the virus or current restrictions

What help can I request?

You can ask us to get help with:

  • urgent food deliveries
  • general support with loneliness
  • help to get online
  • posting mail
  • prescription medication collection - if you need a prescription delivery, you should speak to your pharmacy first and/or call NHS Volunteer Responders on 0808 196 3646 (8am to 8pm) - if it is an emergency and the NHS Volunteer Responders are unable to help, you should contact us

How do I request support?

North Northamptonshire residents (Corby, East Northants, Kettering or Wellingborough)

Call 0300 126 3000 or for non-urgent enquiries or you are unable to speak on the phone, please email contactus@northnorthants.gov.uk.

West Northamptonshire residents (Daventry, Northampton or South Northants)

Call 0300 126 7000 or for non-urgent enquiries or you are unable to speak on the phone, please email contactus@westnorthants.gov.uk.

Request financial support

Test and Trace Support Payment

If you have been told to self-isolate by NHS Test and Trace, you may be eligible to apply for the Test and Trace Support Payment through your relevant Benefits and Revenues team.

Eligibility for this payment is based on Department of Health and Social Care criteria.

Self-isolation support pack

Public Health Northamptonshire have created a Self-Isolation Support Pack to help you through your self-isolation period.

The pack includes information on getting support if you need help with food shopping, medication collection or caring for your pets as well as advice and suggestions on how to manage your wellbeing during your isolation period.

View the self-isolation support pack

Loneliness

If you have do not have a support network, and feel lonely and anxious, contact us and someone from one of our teams will give you a call back.

Our adult social services staff will also contact vulnerable people and follow up where we have concerns about someone.

Shopping deliveries

The volunteer assigned to help with your shopping may come from a formal voluntary group or be a local individual.

Many areas have set up ‘Covid-19 support groups’ which are often based on social media. They have often been set up by existing local groups or parish councils.

We may use these groups to help us find a volunteer local to you.

Yes. You will be expected to pay for the food you buy. Delivery of the food is free and will be collected and delivered by a local volunteer. The volunteer will agree with you a suitable means of payment.

If you are struggling to buy food, we can share your details with local groups who can discuss your situation and may be able to help.

This can be agreed with your volunteer. Many volunteers are able to shop with cash or accept an electronic transfer. Some supermarkets have a ‘Volunteer Shopping Card’ scheme.

Some volunteers and voluntary groups may be unwilling to accept certain payment types. Please tell us your intended means of payment when contacting us, we will pass this on to the volunteer.

Volunteers should give you a receipt when taking cash to pay for shopping. They will also give you the shopping receipt and change when they drop off your shopping.

The volunteer will take precautions while delivering your shopping. They will clean their hands regularly while shopping and leave your shopping on the doorstep, giving plenty of space.

We recommend you take similar precautions. Wash your hands with soap and water after unpacking your shopping.

Please let us know when you contact us to request help if you can't carry the shopping yourself. As much as possible, we will try to find a volunteer who can do this on your behalf.

Please ensure you let us know if you have any COVID-19 symptoms, and also ensure that you are careful when they come in – maintain at least 2 metres distance and wash your hands thoroughly after receiving the goods or money.

Volunteers

​Due to the scale of the situation we cannot vet all volunteers and are relying on the goodwill of people to support their communities. As such, food shopping and wellbeing calls will be completed by volunteers who haven’t been vetted.

We do, however, have 'professional' volunteers (British Red Cross, Northamptonshire Seach and Rescue and 4x4 Response) who will be deployed to assist where there are particular concerns, or where the customer has no cash available.

Where medication pick up and distribution is needed, this will be carried out by approved volunteers.

Please call our Customer Services team who will be able to advise you, on 0300 126 3000 options 1, 3, 1.

​If you are a volunteer and have concerns about what you have been asked to do, or the situation of a person you are supporting, please inform the team you have been contacted by and they will make the necessary notifications.

If you are visiting someone as arranged, and there is no answer, please notify council staff immediately, so they can ensure the person is safe.