|April 2020||Can you help us with information about the impact of the corona virus on children with SEND?||NPFG helped us to create a 'Frequently asked Questions' document. |
We created a web page to make it easier to find the information.
|March 2020||I need to share information about the EHC process with a family I am working with whose first language is not English. Can you help?||We shared the information about Browse Aloud and the guide to using it.|
|February 2020||Can you help with benefits advice as our 18 year old's apprenticeship hasn't worked out. They have an EHC Plan.||We shared a list of agencies who can help with benefits advice, and also let the parents know that their 18 year old would have been sent a letter about ceasing the plan after leaving education.|
Can you advertise our service in your newsletter and on your social media accounts?
Wonderful, thank you for sharing the publication with us. We are really pleased with the piece and the advert
|We included it in the spring edition of SNIX and shared the details on our social media. |
|February 2020||Can you add the Sleep Solutions new referral form to the Local Offer please? ||We included it in the service description |
|January 2020||Can you help us find holiday clubs?||We shared details about the commissioned clubs - Action for Children and the Autism East Midlands clubs that are on the 'Whats On' page and on the search results|
|December 2019||No comments made |||
The 'fact sheets' are amazing (for LD, ASD and ADHD) - they are just what I was looking for - Do you do ones for SEMH and SALT?
|We will start working on factsheets for Social Emotional and Mental Health and Speech and Language Therapy. We are also preparing an 18 - 25 social activities guide. |
|November 2019||How do you find 'Out of County' Schools ||You can look at the Education tile on our home page and select the filter tile for out of county schools. We list all the schools where we have children from Northamptonshire.|
|October 2019||At the CHSWG meeting it was asked why searching for 'deafness' and 'deaf education' didn't give the results hoped for.||We added these 'key words' to our data-files for all the schools that teach children with a hearing impairment, and all services that support those children and young people. |
|September 2019||You asked us for help in finding information for a variety of topics.||We shared relevant links.|
"How can I find a Personal Assistant?"
Submitted via social media
|We shared the job website that the commissioners have recently set up that advertises vacancies for personal assistants. We were told that families who are either already known to the Personal Budget Service or the Disabled Children's Team can have a job advert placed and the PBSS can help with safe recruitment and employment. |
"Why can't my GP refer my child via the Referral Management Centre for an autism assessment in Northampton?"
Submitted via social media
|We contacted the health service and confirmed that this is not completely true. Referrals for autism assessments need supporting evidence and can't be accepted without this, but GP's can still refer children.
Further information will be provided by the health service. An article was published in the Autumn SNIX magazine.
|July 2019||None received||We continue to offer information on the Local Offer website. For example, the What's On page has been updated with all available activities for children over the summer holidays.|
|June 2019||Yet again not enough provision for autistic children or young people in the north of the county.|
We contacted Action for Children for an update on their provision of groups in the north of the county.
They confirmed they are currently sub-commissioning provision in the north of the county to Groundwork Northamptonshire (in Kettering and Corby).
Their contact details are: 01536 521555 or
|May 2019||Why did only 4 people out of 17 turn up for the Specialist Support Services Food course? Is there a cancellation system?||SSS said that people who want to book a course that is full can add themselves to the waiting list on the Eventbrite system. They can keep checking for cancellations and add themselves as soon as places become available. A week before each course, one of the administrators contacts everyone, and offers spaces to anyone still on the waiting list. People can book up to two spaces per course.
We agree it is a shame that people don't turn up when other people would have had the place.
|March 2019||I heard of the local offer from colleagues a long time ago and have regularly used the web search.||We asked how you had heard of the Local Offer in our email auto reply. We are glad to hear you keep using us. |
|Nov 2018||There are no suitable changing facilities for older disabled children at Lings Forum to use when going swimming with a parent of the opposite sex.|
We told the Northampton Disability Forum (NDF) about your problem. They told us:
"We have had discussions with Northampton Leisure Trust (NLT) and can report back "that the recent Mounts Centre improvements were possible through major grant investment from Sport England topped up with funds from the Leisure Trust and the Borough Council. Northampton Leisure Trust had applied for funding for structural changes to Lings Forum, which would have included improvements to the disabled facilities on offer but, unfortunately, at this time, they have been unsuccessful. We (NDF) can certainly put this on our action plan and would welcome either yourself or the families onto the Forum and, when the funding is available for improvements, there could be an opportunity to help shape the new facility."
|Sept 2018||How disappointed you were in the XXXX Open Day,that your children weren't supported adequately and that there was no empathy for invisible disabilities or understanding. ||We contacted the providers and told them your concerns. They have set-up a disability awareness course that will be delivered in November as an update and as an introduction for new volunteers. They have new content within the XXX course and all the disability awareness instructors at Northampton will be updated shortly.|
|June 2018||Can anyone signpost me to a website regarding starting the echp pathway please and showing the best way to complete forms? Posted on social media.||We provided the link to the EHC pages, with advice to look at the Local Offer webpages and to call IASS for specific advice.|
|May 2018||Why don't you tell GPs about the Local Offer? They would be interested.||Kathy spoke to nearly 150 Northampton GPs at one of their information afternoons about the Local Offer website.|
|April 2018||I’m looking for ideas about social activities that our 13 year old can participate in. Youth clubs, discos, sorts, etc. We’re in Rothwell near Kettering but happy to travel.||We sent over a list of activities that might interest this young person from the Local Offer information. |
Can you please advertise our disco on your social media platforms for us. And then...
"Fantastic turn out to our first Disco, over 100 attended this event."
|We shared an 'Event' on social media in our community. We are so happy that everyone had a good time. |
|February 2018||Could you include some information about Blue Badges in the next SNIX magazine? It would be helpful to tell parents that the LA no longer sends out reminders to renew the badges.||We added this suggestion to the content for the next SNIX magazine. Information about the Blue Badge scheme can be found on the Local Offer with a link to the LA website. We didn't know that reminders didn't get sent out either and have updated our description on the Local Offer. |
|November 2017||Please publish more information about regular groups as 'events' on social media.||We added regular groups as 'Events' on our Facebook page so that you can find them easily.|
|October 2017||We had a fantastic time at our summer play schemes. We built good relationships with the parents and young people, and we continue to work with the young leaders 14 to 17 year olds to offer further volunteering opportunities. Thank you for your support in advertising, it was a good response. ||We are very pleased that over 100 young people had fun over the summer, and are always happy to share information for our community.|
|October 2017||Does anyone know the email address for school transport? I've got the number but it just keeps ringing out, thanks in advance.||We posted the email address on social media - happy to be able to provide local information.|
|May 2017||We've found a useful document on your website 'Completing the All About Me Section of the EHC Plan: An Easy Read Guide for Parents'. Please can we reference it?||Of course, we're glad you found one of our documents a useful resource.|
|May 2017 ||Thank you for sharing our new support group on your social media pages, and adding us to the Local Offer, we've had 4-5 new members in the last few days!||We're really pleased that you've had more interest since our social media posts. Just let us know if you have anything else coming up that you'd like us to put out.|
|May 2017 ||I am a local Independent Occupational Therapist working within a number of mainstream and special needs schools in Northamptonshire. How do I register in your directory?||We sent over our
register a service online form. Thank you for getting in touch. |
|April 2017||I couldn't find a support group for Epilepsy in Northampton, so I set one up myself. How do I get it added to the Local Offer?||We sent out our online registration form. We're really pleased that there is now support in Northampton for families affected by epilepsy. |
|January 2017||We picked up your 'Specialist Services in Adulthood' leaflet from your stall at a recent event, and we noticed that our telephone number was incorrect. Please could you update it to XXXXX XXXXXX. ||We updated our leaflet. Thank you for providing us with your up-to-date information.|
I remember from one of our Children Centre's meetings that you had done a lovely list of all SEND groups in the areas in the county on one sheet per area. I have directed lots of parents to look for this on the Local Offer but they keep coming back to say they can’t find it. They have searched under SEND, groups Children centre’s, etc. but had no luck
We sent over the link by email, adding that is found under the information and articles tab and that it can easily be found by searching for 'calendar'.
We are also working to make finding information through the early years filter easier for users.
|September 2016||There were lots of families who experienced transport issues this year, what happened?||
The local authority is aware of a number of issues relating to transport arrangements for the start of this academic year, and wish to apologise if this has impacted on you and your family. The local authority will be reviewing this year’s process with representatives from Information Advice and Support Service and Northamptonshire Parent Forum Group, and will feed back to all parents on the outcome of this meeting via social media.|
|August 2016||The (first) disability football that is running at Brackley Town FC was a huge success and is running throughout the summer every Friday||We sent a message to the provider (BTFC football in the community) who were delighted and said that they can accommodate youngsters older than 16 as well as the younger children and they hope to see more at the club.|
|May 2016||"We live on the border with Oxfordshire and are often unable to use their services due to funding issues. We are also unable to use Northants services due to distance. Are there any plans to provide dance sessions or similar for children in the Brackley area?"|
There will be a new youth group set up in Brackley, run by Action for Children and commissioned by the local authority, starting soon.
We will also tell the Commissioners that you are looking for dance sessions or similar.
"I can't thank you enough. I have contacted *** and they are getting the ball rolling.
"You've been really great, thanks for your prompt reply. I didn't even know about The Local Offer so have no idea what services are available"
|We provided the contact details asked for and provided a link to other services that may be able to help this family.|