Early Help Support, Multi-Agency Safeguarding Hub (MASH) and Child Protection Team

Type of service:
Local Government Department
Children, Families and Education, Criminal Justice Centre, 700 Pavilion Drive, Northampton, Northamptonshire NN4 7YL
Telephone number:
0300 126 7000.
Service description:


If you are concerned about a child's welfare, please report it.

If a child is in immediate danger, left alone, or missing, you should contact the police and/or an ambulance directly by phoning 999.

Members of the Public

If there is no immediate danger but you are concerned about a child’s welfare, contact the Multi-Agency Safeguarding Hub (MASH):

Tel: 0300 126 7000 (option 1)

Postal address Multi-Agency Safeguarding Hub (MASH) and Child Protection Team, Children, Families and Education, Criminal Justice Centre, 700 Pavilion Drive, Brackmills, Northampton, Northamptonshire NN4 7YL

About the Multi-Agency Safeguarding Hub (MASH)

Concerns are dealt with by a dedicated team of child protection professionals known as the Multi-Agency Safeguarding Hub (MASH). The MASH brings together staff and information from the following agencies within Northamptonshire:

  • Children's Social Care
  • The Crime Reduction Initiative
  • A Domestic Abuse Advisor
  • The Early Help Team
  • The East Midlands Ambulance Service
  • Education / Schools
  • The Fire and Rescue Service
  • Health / NHS
  • Police
  • The Probation Service
  • The Youth Offending Team

The MASH team identify risks to (and needs of) children at the earliest possible point and respond with the most effective, joined up actions. The aim of the MASH is to make the right decisions for the right families at the right time.

Children and young people may come to the attention of the MASH team because:

  • A parent or carer may have requested support directly
  • A professional may feel that a family need help or support
  • A child or their family come into contact with the police
  • A child tells someone about abuse (either physical, sexual, or emotional)

When a child is referred, the case is assigned to a professional group within the MASH who will gather any information about the child/family as quickly as possible.

A senior and experienced Social Work Practitioner will use the Thresholds Guidance (PDF 634KB) to decide if the child's circumstances mean that the case should be dealt with by the MASH or if the Early Help Team should find a solution instead.

Age range:
0 - 99 years
Eligibility criteria:
  • Open to everyone
Referral route:
  • Contact service direct
  • No referral needed
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