What do I pay?
The fees quoted in the brochure include the tuition fee and a registration fee of £5. In some cases, there may be additional charges for materials.
Registrations with accredited bodies are not always included. Examination fees may be chargeable at a later date if required.
Free courses for Job Seekers Allowance and Employment Support Allowance claimants
A small selection of our courses are free for people in receipt of:
- Job Seekers Allowance (JSA)
- Employment and Support Allowance (ESA)
- Learners that are in receipt of another means tested benefit and are currently active in seeking employment
These courses are marked within our brochure with an 'F' in the 'Remitted/ Free' column of each page. Free places cannot be booked online, but once you have registered you will need to supply evidence of your receipt of benefit to
Materials / exam fees still apply to these free courses.
You are entitled to a reduction in your course fee if you receive any of the following benefits:
- Universal Credit
- Contribution-based Jobseeker’s Allowance
- Contribution-based Employment and Support Allowance
- Incapacity Benefit
- Guaranteed Pension Credits / War Pension Credit
- Disability Living Allowance (DLA) or Personal Independence Payment (PIP)
- Carers Allowance
- Pension Tax Credit
Adult learning will continue to accept the benefits listed below until Universal Credit is rolled out across the country:
- Working Tax Credit
- Child Tax Credit
- Housing Benefit
- Council Tax Benefit
- Income Support
- Jobseeker’s Allowance
- Income-based Employment
- Support Allowance
To claim a remitted fee you must provide evidence that you are in receipt of the benefit. If your circumstances have changed since you last booked, you will need to call 0300 126 1000 and speak to an advisor so we can update your concession status on our system.
If you have a discount code you will need to call 0300 126 1000 to enrol, so that your discount can be applied.
If you enrol on a course after the course start date you will be charged the full course fee.
Places can only be confirmed on a course once the enrolment process is complete and payment has been received.
Course cancellations and refunds
Decisions to run courses based on learner numbers are made up to 3 weeks before the start date. If numbers are low courses may be cancelled and you will be issued a full refund. We will notify you of the course cancellation by phone or email and send a confirmation letter.
If the course is cancelled by us before the planned end date, a partial refund will be given. This will not include the £5 registration fee.
Cooling off period cancellations
There is a 14-day cooling off period which begins the day the learner is enrolled on the system,
not from the start date of the course. During this period the learner will have the right to cancel the course and obtain a full refund. Once the cooling off period has expired there is no obligation to make any refund. If the start date of your course occurs during the cooling off period you will not be entitled to a refund.
Refunds relating to learner medical condition
Refunds for leaving a course due to a learner’s medical condition will only be given on proof of a doctor’s certificate. The learner will receive a proportional refund of the fees paid in relation to the number of classes remaining. The refund will be dealt with from the date the doctor confirms the learner’s medical condition.
ESOL courses are fully funded and free for learners that are unemployed and in receipt of Jobseekers Allowance, Employment Support Allowance or Universal Credit, or if you are employed and earn below £16,009.50 per annum. Funding is subject to eligibility criteria, and more information on funding requirements can be found within our full ESOL fee policy:
To claim a free place on an ESOL course you will need to supply the following evidence:
- Photo ID such as a passport or driver's licence
- Evidence of any current benefit you receive, or;
- Proof of income if you are employed and earn below £16,009.50 per annum (this could be a wage slip from the past 3 months or a current employment contract which states gross monthly or annual wages).
Learners who earn over that amount are still welcome to attend the course, but will be expected to make a financial contribution for each unit which you can pay as you go.
ESOL contribution module fees
- Speaking and Listening - £300
- Reading - £150
- Writing - £150
Learners who do not meet funding eligibility criteria, such as non EEA citizens, may still be able to attend the course but would be expected to pay full course fees.
ESOL full module fees
- Speaking and Listening - £600
- Reading - £300
- Writing - £300
Course fees will need to be paid around the start of each module however there may be some flexibility for learners who wish to pay instalments. For more information on this please email
Learner Support Fund
Have you found a course in our brochure that you like, but there are financial barriers preventing you from enrolling? We may be able to contribute towards the cost of your course through a Learner Support grant.
The Adult Learning learner support fund is a non-repayable grant that can reduce the level of fees or contribute towards other expenses incurred such as childcare, course resources or transport.
These funds are available to all learners who have additional circumstances or are experiencing temporary financial hardship. Learner support fund is available to learners on ESFA/ASB funded courses.
The level of learner support fund awarded will vary from person to person depending on individual circumstances.
These funds are discretionary and are subject to the availability of learner support funds.
For more information, email
Bad weather cancellations
In the event of very bad weather, e.g. heavy continuous snow, classes may be cancelled.
- inform the local radio
- place notices on our website if in office hours
- attempt to inform all learners by phone or email where possible
Replacement classes will be arranged if it is viable. Please refer to your Learner Welcome Pack for more details regarding bad weather refunds.