Payments, refunds, cancellations and replacement passes

Pay for school travel assistance

Before paying for school travel assistance, you will need to have made an application and received confirmation from the school transport team that you are eligible.

Payment options

Pay a monthly invoice

You can pay an invoice for school travel assistance on our pay invoices page.

Pay full balance

If you chose to 'pay full balance online' as the preferred payment method within the initial application, the school transport team will have sent you an email containing a link to the payment form.

Need the email?

If you no longer have the email or didn't receive it, let us know by emailing schooltransport@kierwsp.co.uk (quoting the reference number from your initial application) and we will resend it to you.

Cancellations and refunds

Cancelling your application

If you have applied before the deadline in May for a guaranteed seat, no refunds will be given for cancellations. Where an individual has entered into a direct debit arrangement, any outstanding payments will still need to be made.

Applications submitted after the deadline (third Friday in May) must be cancelled before the last weekend in August to qualify for a refund.

Transport applications cancelled less than 10 working days before the start of the academic term will not qualify for a refund of the deposit.

If we have already dispatched a bus pass, you will be liable for any costs until the bus pass is returned to the Post 16 Travel Scheme office, at the postal address below, along with a covering letter.

School Transport
Northamptonshire Highways
One Angel Square
Northampton
NN1 1ED

How to cancel your application

Please contact the Transport Services Team using email address below:

transportapplications@kierwsp.co.uk

Cancelling school transport after the academic year has commenced

Transport applications that are cancelled after the start of the academic term will not qualify for a refund of the deposit.

If your child has a guaranteed seat, no refunds will be made for cancellations. Where an individual has entered into a direct debit arrangement, any outstanding payments will still need to be made.

If the student no longer requires school transport, and is in possession of a bus pass, you must return the bus pass and notify us in writing of the reason for cancellation and the last date of travel to the following address:

School Transport
Northamptonshire Highways
One Angel Square
Northampton
NN1 1ED

For all other transport, please email transportapplications@kierwsp.co.uk specifying the reason for the cancellation and the last date of transport required.

If the student isn't eligible for school transport

If the student's application gets declined because they're not eligible for school transport, you will be given the option to pay for non-entitled school transport or request a refund of your deposit.

If you decide to pay for non-entitled school transport, your deposit won't be refunded.

Code of conduct

All parents, legal guardians and children should be aware of our code of conduct. It details the standard of behaviour expected when using home to school transport.