Payments, refunds, cancellations and replacement passes

If you have applied before the deadline in May for a guaranteed seat, no refunds will be given for cancellations. Where an individual has entered into a direct debit arrangement, any outstanding payments will still need to be made.

Applications submitted after the deadline (third Friday in May) must be cancelled before the last weekend in August to qualify for a refund..

If we have already dispatched a bus pass, you will be liable for any costs until the bus pass is returned to the Post 16 Travel Scheme office, at the postal address below, along with a covering letter.

School Transport
Northamptonshire Highways
One Angel Square
Northampton
NN1 1ED

How to cancel your application

Please contact the Transport Services Team by emailing: transportapplication@northamptonshire.gov.uk

If your child has a guaranteed seat, no refunds will be made for cancellations. Where an individual has entered into a direct debit arrangement, any outstanding payments will still need to be made.

If the student no longer requires school transport, and is in possession of a bus pass, you must return the bus pass and notify us in writing of the reason for cancellation and the last date of travel to the following address:

School Transport
Northamptonshire Highways
One Angel Square
Northampton
NN1 1ED

For all other transport, please email transportapplication@northamptonshire.gov.uk specifying the reason for the cancellation and the last date of transport required.

If the student's application gets declined because they're not eligible for school transport, you will be given the option to pay for non-entitled school transport.

All parents, legal guardians and children should be aware of our code of conduct. It details the standard of behaviour expected when using home to school transport.

• Code of conduct (Word 96KB)
• Code of conduct - children with special needs (Word 24KB)