Lead authority services

From the 1 December 2020 Northamptonshire County Council, Milton Keynes Council and Cambridgeshire County Council entered into a lead authority arrangement for its shared services.

The management of the service will transfer to the 'lead' council who will be responsible for the performance of the service to its customers and partners.

The services and their lead authority can be found below.

Northamptonshire County Council

Payroll and HR transactions

Our team of experienced payroll professionals administer a comprehensive service supporting employees across our customers and partners.

We administer payments to pensioners every month, as well as overseeing travel and expense claims, sickness, maternity and tax.

Transactional support includes processing new starters and leavers, payroll set-ups, maintenance of staff contracts and HR records.

We also provide an online Disclosure and Barring Service check.

Business systems and change

Our team of system support specialists manages and maintains a number of business-critical systems and applications on behalf of our partners.

Built on Unit 4's Business World On platform, our flagship enterprise resource planning system, ERP Gold is designed with the principles of simplicity, standardisation, automation and self-service in mind, ERP Gold underpins all HR, payroll and finance business processes.

Performance and governance

The Performance and Governance team is responsible for monitoring service performance and producing reports, customer feedback for the lead authority services and managing customer contracts and service level agreements


We support scheme members from the moment they enroll in the scheme and throughout the entire pension lifecycle and are committed to providing clear communications for members and employers. In addition, our dedicated employer liaison team provides advice on governance and legislation.

Our streamlined systems maintain accurate records, including online self-service for scheme members to gain instant access to their statement, run an estimate and update personal information.

Milton Keynes Council

Cambridgeshire County Council

  • Accounts payable
  • Debt and income
  • Insurance

See the Cambridgeshire County Council website for more information.