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Customer Service Centre
Our Customer Service Centre is open from Monday to Friday between 9am and 5pm and handles emails, telephone calls and post.
Call handling, targets and performance
Our service level targets are 80% and we aim to abandon no more than 5% of telephone calls.
Service standards
View our customer service and digital standards and what we aim to deliver.
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We want to use your views and suggestions and learn from your experiences as our customer, so we can improve and develop our services.
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