The General Data Protection Regulation (GDPR) is EU legislation which updates privacy law across Europe. It aims to keep people’s personal information safer and to give people more say on how their information is used.
What is personal information?
By personal information, we mean any data that could identify you as a living individual. This could include anything from your email address to a photograph, location data on your phone to a medical record.
GDPR came into effect on 25 May 2018 and so you will start to see some changes in how we handle your calls and queries so that we comply with the new rules and make sure you understand what we are doing with your personal information.
We’ve always taken our responsibilities about how we use and secure your personal information seriously. These new regulations build on what we already do and introduce some new processes that make it easier for you to learn about what we do with your information. It will mean that you have more rights about how your information is used.
You can also find a wealth of GDPR information on the Information Commissioner’s Office website.
What are your rights?
The General Data Protection Regulation provides a number of rights for individuals. These are: