The Street Doctor system of highways fault reporting is getting an overhaul – making it easier for people to use.
The Northamptonshire County Council service will now allow customers to upload photos – making it clearer where highways defects are located.
People will be able to easily map where the defect is and also view assets such as signs, trees and adopted highways so it is easy to identify exactly which one they are talking about when they make a report.
The improvements also help Northamptonshire Highways as it saves operatives time when they inspect defects and carry out repairs.
The improved website uses FixMyStreet – the system most commonly used by local authorities across the country. Defects can also be reported via the main FixMyStreet website and app.
Cllr Ian Morris, county council Cabinet member for transport, highways and environment, said:
“Over the years we have looked at improving the service and, this year, Street Doctor is getting an overhaul.
“We will launch the site using FixMyStreet and this will sit on our website. This means customers will still go to Street Doctor which will take them to the reporting system for a smooth, end to end service.
“The system we had been using is getting dated and we have listened to what people really want. Our officers are already using it internally and finding the whole process a lot better.”