01 April 2020
Foodbank items at post depot

We will keep this page updated with any changes to services due to the Covid-19 Coronavirus pandemic.

For general health advice and guidance, see our Coronavirus advice page.

Request help and support

Do you need help? Find out how to request support.

Food banks - requests for donations

During the current pandemic food banks are continuing to support those in crisis to access support during this period.

The impact of the pandemic will inevitably impact on food stock levels, so we really encourage you to support your local food bank if you’re able to by donating food or making a financial contribution.

Please contact your local food bank to find out which items are most needed at this time.

Contacting us

If you need help to receive food shopping or medication, please contact us to request support.

If you need to contact us and your query isn't urgent or requesting support, please use our website to access our services or alternatively email us on CustomerServices@northamptonshire.gov.uk.

Updates by council service

Our Adoption and Fostering teams are looking for loving homes for children across Northamptonshire. Open evenings and drop-in events are temporarily postponed but if you still want to chat to our fostering or adoption team and find out more you can do so by filling out our online enquiry form.

The fostering and adoption service is continuing their dedicated work to look for foster carers and adopters during these challenging times and we reassure all potential foster carers and adopters that measures are in place to ensure that phone calls, email and enquiries are answered and responded to.

If you are interested in Fostering or Family Link and wish to speak to our friendly carers to find out more, we are hosting a series of Zoom question and answer sessions. Dates and times are listed on our Eventbrite page.

Following Government Advice relating to COVID-19 we are only able to undertake virtual visits so it might take some time before we are in a position to proceed with your assessment.

We do apologise for any inconvenience this may cause to you and will keep you informed when it is safe to resume all our services as usual.

Find out more about Adoption and Fostering

A range of online courses are now available.

See the adult learning homepage for updates.

Contacting Adult Learning

Due to altered working arrangements Adult Learning Service are currently unable to receive inbound phone calls. If you have an enquiry please email AL-SupportServices@northamptonshire.gov.uk or use our online form.

If essential we can arrange a call back but please keep in mind the higher volume of requests we’re receiving at this time.

For Learn2b or Here4u enquiries please contact Learn2b@northamptonshire.gov.uk.

Knuston Hall

In light of recent advice, Knuston Hall will be closed during the whole of July.

All courses up to that date are cancelled with immediate effect. Transfers or refunds will be offered as and when a member of the skeleton office team contacts you.

We are working through all courses in date order, so please sit tight until you hear from a team member. Refunds will take longer to process than other options at this time.

This situation will be reviewed at fortnightly intervals, based on NCC and Government advice. During this period, the office email address enquiries@knustonhall.org.uk will be monitored ‪from 9am-5pm, ‪Monday to Friday. This email is the best way to contact the Knuston office.

The council’s Health and Adult Social Care services have been working in partnership with care providers across the county, and all have been provided with information and advice.

Residential care homes

In line with government guidelines, our residential care homes are currently not accepting visitors.

Supporting Independence Programme

The Supporting Independence Programme will continue to support our existing customers and new referrals, but by telephone appointments only until further notice.

Guidance for care providers

See information for professionals on our guidance for care providers page.

The Northamptonshire Archives and Heritage Service, based at the Record Office, Wootton Hall Park, Northampton, is now closed to public access until further notice.

The service will, however, continue to respond to customer enquiries. The best way to contact the Record Office is by online form or post.

  • Online form
  • Post: Record Office, Wootton Hall Park, Northampton, NN4 8BQ
  • Telephone: 01604 362513 (Tuesday to Thursday between 9am and 1pm)

Bus timetables

Northamptonshire Highways is in regular contact with bus companies and will try to provide updates as operators begin to reduce their service levels.

Home to school transport

Northamptonshire Highways continue to operate a home to school transport service to support key worker families and vulnerable children and adults. We do not want childcare to be an added stress to their already demanding situation.

School transport

​Find local and national guidance including Government information on grants for the self-employed and a business interruption loan scheme:

Support for businesses

All Children’s Centres have now closed until further notice.

If your family usually receives support from a Social Worker please contact your Social Worker direct or the duty team.​

Our country park car parks are now open and normal parking charges in operation. Thank you for your patience and support during these challenging times.

What you need to know before your visit

Please check this page before planning to visit a recycling centre:

The Independent Visitors service has postponed upcoming interviews for people who have applied to become an Independent Visitor.

Applications are still welcomed and the service will respond, but dates for future interviews and training are unavailable at this time.

Coronavirus update - Libraries phased reopening

Following Government guidance 7 libraries will reopen from Monday 6 July. The normal range of activities and browsing will not be possible at this stage of reopening and customers visiting the library may find they need to wait outside to be assisted by staff.

Please check the latest information including library opening hours and services available:

See current Library service updates

Library to You

Due to current Covid-19 measures the Library to You service is not available until further notice.

e-Reads and Audiobooks

We encourage you to use the library's free online services. Library members can still access a range of e-books, e-audiobooks, e-newspapers and e-magazines from home through our library online.

You can join the virtual library online for free to access subscription resources.

See our registration service updates page for updates on:

  • Birth and Notice of Marriage appointments
  • Ceremony enquiries
  • Citizenship
  • Coroner's inquests
  • Death registrations
  • Temporary mortuary site in Wollaston
  • Weddings

See schools information for parents regarding:

  • Children of key workers
  • Vulnerable children

Staff at schools and educational settings can find the local and national guidance including:

  • Letters to headteachers
  • Government updates
  • Support for self-employed staff
  • Department for Education guidance and helpline
 Guidance for schools and educational settings

See our dedicated SEN Coronavirus page for advice, guidance and updates.

EHC teams

The EHC teams are now working from home and are still available. You can contact them by email using your usual contact details or EHCP@childrenfirstnorthamptonshire.co.uk.

Our business support staff request that documents are submitted to the EHC team by emailing them instead of posting them.

The phone lines are now on answerphone.

IASS

Due to the unprecedented circumstances we are all facing, IASS will not be running any outreach sessions or face to face support until further notice.

We will of course continue to offer support and advice via email, and online referrals via the IASS website.

Please state your name and telephone number and a brief summary of your issue and we will endeavour to contact you within 3 working days. Thank you.

In light of the national guidance regarding COVID-19, the stop smoking team are now operating a telephone based service only, and no face to face consultations will be taking place until further notice.

We can still offer 12 weeks of telephone support, with e-cigarettes and nicotine replacement therapy sent straight to your door.

Unscrupulous criminals are exploiting fears about COVID-19 to prey on members of the public, particularly older and vulnerable people who are isolated from family and friends.

See Trading Standards advice on Coronavirus scams

It with great regret that this service is currently paused.

When it is safe for groups to re-commence this page will be updated. In the meantime you may find useful information related to healthy eating and exercise suggestions:

NHS - One You