01 April 2020
Coronavirus

We will keep this page updated with any changes to services due to the Covid-19 Coronavirus pandemic.

For general health advice and guidance, see our Coronavirus advice page.

Latest updates (Wednesday 1 April, 1:20pm)

Further information on these service changes and others is available below.

Contacting us

If you need help to receive food shopping or medication, please contact us to request support.

If you need to contact us and your query isn't urgent or requesting support, please use our website to access our services or alternatively email us on CustomerServices@northamptonshire.gov.uk.

Read the latest information regarding changes to Freedom of Information and Environmental Information Regulation requests.

Updates by council service

Our Adoption and Fostering teams are looking for loving homes for children across Northamptonshire.

Find out more about Adoption and Fostering

Open evenings and drop-in events are temporarily suspended.

Spring and Summer courses cancelled

All courses planned for the summer term have been cancelled. Our business support team will be contacting learners and issuing refunds in the coming days.

Please note that due to the amount of cancellations at this time this may take slightly longer than usual, but we will do everything we can to return course fees as quickly as possible.

All remaining Adult Learning courses for the spring term have also been cancelled, and refunds for these sessions are currently being issued.

We are incredibly disappointed to have to take this decision and will do our best to notify affected learners once normal service is able to return.

Contacting Adult Learning

Due to altered working arrangements Adult Learning Service are currently unable to receive inbound phone calls. If you have an enquiry please email AL-SupportServices@northamptonshire.gov.uk or use our online form.

If essential we can arrange a call back but please keep in mind the higher volume of requests we’re receiving at this time.

For Learn2b or Here4u enquiries please contact Learn2b@northamptonshire.gov.uk.

Knuston Hall

In light of recent local and national government advice, Knuston Hall will be closed during April and May.

All courses up to that date are cancelled with immediate effect. Transfers or refunds will be offered as and when a member of the skeleton office team contacts you. We are working through all courses in date order, so please sit tight until you hear from a team member. Refunds will take longer to process than other options at this time.

This situation will be reviewed at fortnightly intervals, based on NCC and Government advice. During this period, the office email address enquiries@knustonhall.org.uk will be monitored ‪from 9am-5pm, ‪Monday to Friday. This email is the best way to contact the Knuston office.

The council’s Health and Adult Social Care services have been working in partnership with care providers across the county, and all have been provided with information and advice.

Residential care homes

In line with government guidelines, our residential care homes are currently not accepting visitors.

Supporting Independence Programme

The Supporting Independence Programme will continue to support our existing customers and new referrals, but by telephone appointments only until further notice.

Guidance for care providers

See information for professionals on our guidance for care providers page.

The Northamptonshire Archives and Heritage Service, based at the Record Office, Wootton Hall Park, Northampton, is now closed to public access until further notice.

The service will, however, continue to respond to customer enquiries. The best way to contact the Record Office is by online form or post.

  • Online form
  • Post: Record Office, Wootton Hall Park, Northampton, NN4 8BQ
  • Telephone: 01604 362513 (Tuesday to Thursday between 9am and 1pm)

Extension of bus pass validity - Coronavirus update

During the current coronavirus pandemic we have agreed to extend the bus concessions so that bus passes are valid 24 hours a day.

This has been agreed with the operators of most bus services across Northamptonshire.

See the full list of operators

Bus timetables

Northamptonshire Highways is in regular contact with bus companies and will try to provide updates as operators begin to reduce their service levels.

Home to school transport

Northamptonshire Highways continue to operate a home to school transport service to support key worker families and vulnerable children and adults. We do not want childcare to be an added stress to their already demanding situation.

School transport

​Find local and national guidance including Government information on grants for the self-employed and a business interruption loan scheme:

Support for businesses

Our country park car parks, play areas and public buildings are closed for the foreseeable future.

The closure applies to Irchester, Sywell, Brixworth, Barnwell and Fermyn Woods Country Parks.

See full closure information

We will be looking into the full implications of park closure due to the coronavirus at a suitable point in the coming weeks. Please note we are currently not able to issue new, or amended season tickets for parking, or tickets for fishing.

In line with the latest Government advice, we have taken the decision to close all Household Waste Recycling Centres until further notice.

It is strongly recommended that residents should follow the Government advice and stay at home.

The Independent Visitors service has postponed upcoming interviews for people who have applied to become an Independent Visitor.

Applications are still welcomed and the service will respond, but dates for future interviews and training are unavailable at this time.

Libraries

Our libraries are now closed until further notice.

Access to Registration Offices for those with appointments will still be possible.

You can still apply for a bus pass or blue badge online.

Library to You

Due to current Covid-19 measures the Library to You service is not available until further notice.

e-Reads and Audiobooks

We encourage you to use the library's free online services. Library members can still access a range of e-books, e-audiobooks, e-newspapers and e-magazines from home through our library online.

More than 250 people signed up to become virtual library members in the first 3 days of temporary library closures.

You too can join the virtual library online for free to access subscription resources.

Many of the usual clubs and groups are temporarily closing. ​Please check with the provider that an activity is still running and that the venue is open.

Residential short breaks are continuing for eligible children.

Non-residential short breaks (groups and holiday clubs commissioned by the Local Authority) are not open. Schools are providing holiday activities for those children considered in need (vulnerable students and whose parents are key workers).

Frequently Asked Questions

We have worked with Northamptonshire Parent Forum Group to compile some answers to your questions:

See our registration service updates page for updates on:

  • Birth and Notice of Marriage appointments
  • Ceremony enquiries
  • Citizenship
  • Coroner's inquests
  • Death registrations
  • Weddings

Gully cleansing

Northamptonshire Highways have reviewed the gully cleansing service in light of the current coronavirus situation.

Due to a reduction in staffing levels and Government guidance we are currently running an emergency / reactive service in Northamptonshire. We are working with our crews to ensure they are complaint with social distancing. This includes changes to vehicle usage and welfare.

Parking enforcement

See details of temporary parking enforcement relaxations:

Parking enforcement

Street Doctor

Northamptonshire Highways has a responsibility to keep the roads and footpaths safe to use.

Services are being reviewed to ensure duties can be carried out and teams can address all safety critical defects across the network.

Please continue to use our Street Doctor service to report highways issues.

Winter maintenance

We are running a full winter service and crews are on standby. Our season runs from October to April.

We are monitoring the situation closely and will continue to take action to minimise disruption and keep all road users safe.

Free school meals

Low-income families whose children are eligible for Free School Meals (FSM) will be offered vouchers or meals at home, even if they are no longer attending school due to coronavirus.

For all voucher/meal at home queries for Northamptonshire please contact admissions@childrenfirstnorthamptonshire.co.uk.

Free school meals scams

Trading Standards are warning parents to ignore emails asking for bank details if their children are entitled to free school meals to “ensure that they are supported”.

This is a scam. Please delete the email.

Home to school transport

Northamptonshire Highways continue to operate a home to school transport service to support key worker families and vulnerable children and adults. We do not want childcare to be an added stress to their already demanding situation.

In-year school admissions

We are changing the way in-year applications are processed by School Admissions during the COVID-19 crisis.

The local authority (NCC) will prioritise supporting those children most in need at this difficult time.

Parents and carers who are key workers

A letter has been produced for employers of key workers to confirm their status and ensure their children can remain in school.

For a copy of this letter, human resources departments should contact our Customer Service Centre on 0300 126 1000. GP practices will be able to access the letter via the Primary Care Portal.

School admissions appeals

There may be unavoidable delays to progressing and hearing school admissions appeals this year.

We are monitoring government guidance and considering the possible impact of the coronavirus on school admissions appeals.

The Independent Appeal Panel members are trained volunteers and are not employed by the Council. This may have an effect on when the appeals take place.

See all guidance for schools

School closures

Schools are closed until further notice except for children of key workers and vulnerable children.

EHC teams

The EHC teams are now working from home and are still available. You can contact them by email using your usual contact details or EHCP@childrenfirstnorthamptonshire.co.uk.

Our business support staff request that documents are submitted to the EHC team by emailing them instead of posting them.

The phone lines are now on answerphone.

IASS

Due to the unprecedented circumstances we are all facing, IASS will not be running any outreach sessions or face to face support until further notice.

We will of course continue to offer support and advice via email, and online referrals via the IASS website.

Please state your name and telephone number and a brief summary of your issue and we will endeavour to contact you within 3 working days. Thank you.

​SEND Support Service

April and May workshops have been cancelled with new dates being released in due course.

Frequently Asked Questions

We have worked with Northamptonshire Parent Forum Group to compile some answers to your questions.

In light of the national guidance regarding COVID-19, the stop smoking team are now operating a telephone based service only, and no face to face consultations will be taking place until further notice.

We can still offer 12 weeks of telephone support, with e-cigarettes sent to your door, and nicotine replacement therapy requests sent to your pharmacy.

Unscrupulous criminals are exploiting fears about COVID-19 to prey on members of the public, particularly older and vulnerable people who are isolated from family and friends.

See Trading Standards advice on Coronavirus scams

The Virtual School for Looked After Children has cancelled its Easter holiday participation events which were scheduled to take place in Kettering and Northampton.​

It with great regret that this service is currently paused.

When it is safe for groups to re-commence this page will be updated. In the meantime you may find useful information related to healthy eating and exercise suggestions:

NHS - One You